These Terms of Use cover the uses for all of this Site, although additional conditions, restrictions, and policies, including the Privacy Policy, posted or referenced on the Site may also apply.



We do not provide any medical service and assume no warranty for the accuracy of information provided either by You or by the Clinics. We are not a health care facility ourselves, do not provide any services and limit ourselves to the role of an intermediary and technical service provider. We are not responsible for the operation, quality of information and content/services provided by the clinics or hospitals and their websites.

Nothing in the services should be considered, or used as a substitute for, medical advice, diagnosis, or treatment. This Site and its services do not constitute the practice of any medical, nursing, or other professional health care advice, diagnosis, or treatment. You should always talk to your health care provider for diagnosis and treatment, including your specific medical needs. None of the services offered through this Site represents or warrants that any particular service is safe, appropriate, or effective for you. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions.

If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional immediately. if you are in the United Kingdom and are experiencing a medical emergency, please call 999 or call for emergency medical help on the nearest telephone.

Eton Medical Ltd may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on Eton Medical’s Site. You agree to review the agreement periodically to be aware of such modifications, and your accessing or using the service constitutes your acceptance of the agreement as it appears at the time of your access or use. From time to time, Eton Medical Ltd may offer Site visitors the opportunity to participate in additional features or services through this Site. You may be required to enter into additional agreements or authorizations before you can access such features or services.

Eton Medical Ltd does not provide medical advice, diagnosis, or treatment. Please discuss all medical questions and concerns with your healthcare provider.



The Site is intended for use by individuals 18 years of age or older. This Site is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this Site.

Our Patient Online Services is available to patients 18 years of age and older.



You agree that you will not:

  • Use this website for any purpose in violation of local, state, national, or international laws.
  • Use this Site as a means to distribute advertising or other unsolicited material to any third party.
  • Use this website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity.
  • Attempt to disable, “hack,” or otherwise interfere with the proper functioning of this website.
  • Violate or attempt to violate the security of the Site, including, without limitation:
    • accessing data not intended for Site users or logging onto a server or an account which Site users are not authorized to access;
    • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or
    • accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.
  • Use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
  • Use any device, software, routine, or any other means to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

Violations of system or network security may result in civil or criminal liability. Eton Medical Ltd  will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

In the event access to the Site or a portion thereof is limited by requiring a user ID and password (“Protected Areas“), you agree to access Protected Areas using only your user ID and password as provided to you by Eton Medical Ltd. You agree to protect the confidentiality of your user ID and password and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Site may be revoked by Eton Medical Ltd at any time with or without cause.



You agree to the following:

  • You agree to provide true, accurate, current, and complete information when registering to use the Site and establishing an account (“Registration Information“).
  • You agree to maintain and promptly update the Registration Information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or Eton Medical Ltd has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Eton Medical Ltd may suspend or terminate your account.
  • You agree that you are entirely responsible for maintaining the confidentiality of any passwords and any usage and activities that occur in connection with your account.
  • You agree not to allow others to access your account or utilize your password. Doing so will compromise the security of your account.



We reserve the right to reject any order for medical services you place with us from the Eton Medical, without giving any reason. If we reject your order, we will generally attempt to notify you using the email address you gave us when you placed the order for service.



Eton Medical Ltd may, in its sole discretion, terminate your account or your use of the Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination.

Eton Medical Ltd reserves the right to change, suspend, or discontinue all or any aspects of the Site at any time without prior notice.



If you submit, upload, or post any comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User-Generated Content“), you agree not to provide any User-Generated Content that (1) is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other users of the Site through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to Eton Medical Ltd that you have the legal right and authorization to provide all User-Generated Content to Eton Medical Ltd for the purposes and Eton Medical Ltd’s use as set forth herein. Eton Medical Ltd shall have a royalty-free, irrevocable, transferable right and license to use the User-Generated Content in whatever manner Eton Medical Ltd desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or sell and/or distribute such User-Generated Content and/or incorporate such User-Generated Content into any form, medium, or technology throughout the world. Eton Medical Ltd is and shall be under no obligation (1) to maintain any User-Generated Content in confidence; (2) to pay to you any compensation for any User-Generated Content; or (3) to respond to any User-Generated Content.

Eton Medical Ltd does not regularly review posted User-Generated Content but does reserve the right (but not the obligation) to monitor and edit or remove any User-Generated Content submitted to the Site. You grant Eton Medical Ltd the right to use the name that you submit in connection with any User-Generated Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User-Generated Content. You are and shall remain solely responsible for the content of any User-Generated Content you make. Eton Medical Ltd and its affiliates take no responsibility and assume no liability for any User-Generated Content submitted by you or any third party.




Eton Medical responds to customers in search of medical service by connecting them to medical service providers. This Medical Service providers shall issue an offer to Eton Medicals and we will share with the customer.

Once the customer accepts the offer, Customers are expected to pay a percentage of the fee as Eton Medical Ltd service fee. The payment of the Eton Service is classified as a security payment, necessary to reserve and maintain your desired treatment date with the Clinics. The Service Fee will be acknowledged by our Clinics as Booking security and deducted from the final treatment price presented in your booking confirmation.

A valid credit card number, expiration date, and card security code is required for all services rendered on the Eton Medical Ltd Store. If we are unable to charge the full cost of your purchase to the credit card you provide, we may cancel your order or request an alternate form of payment. Eton Medical’s designated credit card processor will collect your credit card information and related personal information for its use in processing your payment for the services ordered by you. Any complaints or grievances regarding the processing of your payment should be addressed to Eton Medical Ltd at contact@etonmedical.com. You understand that the prices for our services may be changed from time to time.

If you enroll to make recurring payments automatically, all charges and fees will be billed to the credit card you designate during the setup process. If you want to designate a different credit card or if there is a change in your credit card, you must change your information online. This may temporarily delay your ability to make online payments while we verify your new payment information.

You represent and warrant that if you are making online payments that:

  • any credit card, debit card, or bank account information you supply is true, correct, and complete;
  • charges incurred by you will be honored by your credit/debit card company or bank;
  • you will pay the charges incurred by you in the amounts posted, including any applicable taxes;
  • you are the person in whose name the card was issued;
  • you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.



You are solely responsible for all charges and applicable fees (including delivery charges, taxes and any fees assessed by your bank) associated with your order from the Eton Medical Ltd.



To cancel an Order and request a refund of Payment for whatever reason, it is important that you contact us by e-mail or telephone to inform us of your intention.

The Service fee is non-refundable. You have the right to withdraw from this contract within 14 days of paying the service fee without giving any reason. The withdrawal period will expire after 14 days from the day on which you paid the service fee.

Any refunds or credits due to Your request are only valid if one of the following:

  • All refund shall be paid into your choice originating bank as confirmed and provided by you.
  • You are solely responsible for all charges and applicable fees (including any fees assessed by the bank) associated with the requested refund from Eton Medical Limited to your confirmed bank.
  • Treatment can be re-booked within 12 months of the date the service fee received by Eton Medical. However, there is a re-booking fee which is 10% of the total consultation or treatment fee or £ 250 (equivalent in other currencies) whichever is lesser.
  • Rebooking medical consultation and treatments are at the discretion of Eton Medical .



You agree that you will defend, indemnify, and hold harmless Eton Medical Ltd from and against any damages, losses, liabilities, judgments, costs, or expenses (including reasonable attorneys’ fees and costs) against or incurred by Eton Medical Ltd arising out of a claim by a third party relating to your breach of these Terms of Use or applicable law, User-Generated Content and any other materials you post or allow to be posted to the Site, your use or access of the Site, access of this Site by anyone using your user ID and password, or any other actions taken by you on the Site.



You understand and agree that Eton Medical Ltd site and any services, content, or information contained on or provided by Eton Medical Ltd site is provided on an “as is” basis. Eton Medical Ltd does not make any express or implied warranties, representations, or endorsements whatsoever (including without limitation warranties of title or noninfringement or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service or any merchandise, information, or service provided through the service. in addition, Eton Medical Ltd does not guarantee that use of Eton Medical Ltd site will be free from technological difficulties including, but not limited to, unavailability of information, downtime, service disruptions, viruses, or worms. you understand that you are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output.



Although Eton Medical Ltd attempts to ensure the integrity and accuracy of the Site, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site and content thereon. It is possible that the Site could include typographical errors, inaccuracies, or other errors and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Eton Medical Ltd so that it can be corrected. Eton Medical Ltd reserves the right to unilaterally correct any inaccuracies on the Site without notice. Information contained on the Site may be changed or updated without notice. Additionally, Eton Medical Ltd shall have no responsibility or liability for information or content posted to the Site from any non-Eton Medical Ltd affiliated third party.



The use of the site is entirely at your own risk, and in no event shall Eton Medical Ltd be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, fees, fines, penalties, or liabilities arising out of or relating in any way to this service, or sites accessed through this service, and/or content or information provided herein. any claims against Eton Medical Ltd and Eton Medical Ltd’s liability relating to a service purchased on our site is limited to the amount you paid for the service. your sole and exclusive remedy for dissatisfaction with the site or service is to stop using the service. user hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through the site. some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.



The Site contains links to other sites operated by third parties, including but not limited to third party sites that may display the Eton Medical Ltd trademarks (“Third Party Sites“). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose.

Eton Medical Ltd does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content. A link to a Third-Party Site on the Eton Medical Ltd Site does not constitute sponsorship, endorsement, approval, or responsibility for any Third-Party Site. Eton Medical Ltd makes no representation or warranty as to any of the services offered on any Third-Party Site. The conditions of use and privacy policy of any Third-Party Site may differ substantially from the conditions of use and legal notices that apply to your use of the Site. Please review the conditions of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of Third-Party Sites.



This Terms and Condition shall be governed by, and construed in accordance with, English law. You agree that any dispute or claim (including personal injury claims) related to your use of the Eton Medical Ltd Site shall be governed by English law. Eton Medicals and its customers agree not to initiate legal proceedings in relation to a dispute unless they have tried and failed to resolve the dispute by negotiation. These Terms of Use also apply to anyone claiming on your behalf.



The primary points of contact for all other issues arising from this Policy can be contacted in the following way:

Make your dream smile a reality! Call us at 020 5463 9473 or make an appointment


87 Millmead Business Centre
Millmead Road N17 9QU
London, United Kingdom


Eton Medical International Limited is a medical service facilitation company.  We help patients receive fast, safe and affordable treatments in some of the world’s leading medical facilities.  The company is registered in the United Kingdom, with patient managers  located across Europe and the United States.